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Evgenia Chris

Ausland - PIN Verloren

Hello. I am having a difficulty to withdraw money from my account. I am now in Russia and the V-pay system here is not supported. I can't also withdraw money from my visa because I don't remember the PIN. So, I would like to ask what can I do in this situation? How can I change the PIN to be able to withdraw money from my account? Thank you!

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2017-12-04T09:20:23Z
  • Montag, 04.12.2017 um 10:20 Uhr

Hello,

The only possible way is to order a code to create a customized PIN. We will send this code to your stored adress. With this code you will be able to create a new PIN for your credit card. You can order this code by telephone (0049 711/124-42030). For your V-Pay Card there is no way to use it in Russia.
In case you have an "Extend current account" with us, we can offer you a money transfer by Wester Union within one working day.

Best regards
Nicolas

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2017-12-04T09:20:23Z
  • Montag, 04.12.2017 um 10:20 Uhr

Hello,

The only possible way is to order a code to create a customized PIN. We will send this code to your stored adress. With this code you will be able to create a new PIN for your credit card. You can order this code by telephone (0049 711/124-42030). For your V-Pay Card there is no way to use it in Russia.
In case you have an "Extend current account" with us, we can offer you a money transfer by Wester Union within one working day.

Best regards
Nicolas

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2017-12-04T10:10:49Z
  • Montag, 04.12.2017 um 11:10 Uhr
Thank you for your answer! Should I call the number in order to get this code or it has already been sent to my address?
2017-12-04T12:10:35Z
  • Montag, 04.12.2017 um 13:10 Uhr

Please call us for the order.

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