Hello. I am having a difficulty to withdraw money from my account. I am now in Russia and the V-pay system here is not supported. I can't also withdraw money from my visa because I don't remember the PIN. So, I would like to ask what can I do in this situation? How can I change the PIN to be able to withdraw money from my account? Thank you!
Hello,
The only possible way is to order a code to create a customized PIN. We will send this code to your stored adress. With this code you will be able to create a new PIN for your credit card. You can order this code by telephone (0049 711/124-42030). For your V-Pay Card there is no way to use it in Russia.
In case you have an "Extend current account" with us, we can offer you a money transfer by Wester Union within one working day.
Best regards
Nicolas
Please call us for the order.
