Cannot update the telephone No. for online-banking

Question

Cannot update the telephone No. for online-banking

Hallo! I want to open the online banking service so that I checked to to process it on the BW website. When I tried to complete my data, the telephone, I found I cannot submit the info. I tried several times and failed. Could you please advice how to continue? Besides, how can I get the TAN generator? Should I apply it online? Thanks a lot. Best regards, Pengchao

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Sybille · Answer 1 · 2017-10-16T13:33:39Z

Hello Pengchao,

unfortunately you can't update a foreign telephone number or address by yourself.
Please send us a secured message via online-banking with your new data. We will update it for you.

Best regards
Sybille

Sybille · Answer 2 · 2017-10-17T09:22:51Z

Hello Pengchao,

sorry I forgot to say how to apply the TAN-Generator.
You can apply it online.

Best regards
Sybille