Account closure

Question

Account closure

Hi,

I've did as per advice by your staff and wrote a TAN-secured message to close my account and transfer the money to my local country bank account.

I've given very clear instructions and indicate the reason of closing account is because we are no longer living in Germany. But until now, the account is still not close yet.

May I know how long do I have to wait?

Danke!

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Lidia · Accepted Answer · 2018-11-03T11:04:41Z

Hello,

yes, that is right, that we need a secured message for closing the account. Gladly we can look why the account is still not closed. Send us therefore a message with this contact form. We will check the processing status and will contact you direct.

Thank you.

Best regards

Lidia