A technical error occurred recently. An update of the app (Android 1.3.1 and iOS 1.2.1) that fixes this error has already been made available for installation. The error no longer exists.
In this case, you would have to register for the BW-Secure app again if your profile no longer appears in the app. You can find step-by-step instructions on our homepage.
If the re-registration does not work, please contact the BW-Secure hotline on 0711-127 49000.