pushTan app keep fails from this morning.
I try to log in to my bank account, but the pushTan app keeps failing. What should I do?
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On June 1, there was a technical malfunction when using the S-pushTAN app of the savings banks. As a result, it was temporarily not possible to approve transactions in online and mobile banking. Customers were able to log in to our online banking or the mobilebanking app, but were unable to approve orders via the S-pushTAN app. The fault was rectified during the afternoon of June 1. Since multiple incorrect attempts to use the S-pushTAN app resulted in online banking being blocked. These blocks were lifted centrally during the evening. If a block should still remain in place, you can contact our staff by calling 0711/124-45091 (Mo.-Fr. between 08:00 - 20:00 and Saturdays between 09:00 - 14:00).
This was not a cyber attack, all other banking services such as withdrawals with the cards at ATMs or in savings bank stores were available without restrictionIt was also possible at any time to make transfers or standing orders at self-service terminals of the savings banks.
We apologize for the inconvenience.
Best regards
Dimitra